As of the 12th of August, 2020, we will be opening our store for customers who have made purchases online and are collecting or returning goods only. The option to collect from our store is now available online

If you are collecting from us, please be sure to wait for your email confirmation to confirm your goods are ready for collection. If you are returning items please get in touch with us prior to visiting. We do not have full stock at our store and so may not be able to exchange items right away.


We are working very hard to open our store fully to all customers and will announce this date soon. 


For customers visiting our store to collect their orders or return goods, we have put in place measures to ensure a safe environment for customers and staff which are inline with the Government guidance. The following measures must be met when coming to visit.

  • Please wear a face covering - this is mandatory. Please wear it throughout the duration of your visit
  • Please sanitise your hands at the door (provided)
  • Please respect social distancing inside the store
  • No more than two customers allowed in at one time. We will be operating a locked door system - we thank you for your patience!
  • Please have your web order number ready to hand
  • Product cannot be tried on in store at this time
  • Our opening hours for collections and returns have changed! We will be open on the following days and times for collection/returns: Wed: 9am - 4pm, Thurs: 3pm - 7pm, Sat: 10am - 1pm. When your order is ready to collect in store, we will notify you in your “collection is ready” email. If you’re returning, please get in touch with us prior to your visit. For those returning, please get in touch with us prior to your visit to let us know. **WE WILL BE CLOSED WEDNESDAY 9TH OF SEPTEMBER

We ask that you please respect these measures as they have been put in place for your safety as well as staff. If you feel unwell, please do not visit our store and instead seek medical advice. If you have any questions, please let us know prior to your visit at - info@pampamlondon.com / 020 8127 6620. Again, we are not open to all customers just yet, only those who have purchased online and who are returning goods.