Delivery & Returns
NOTICE TO INTERNATIONAL CUSTOMERS
Due to the Cyber Incident at Royal Mail, there are delays to our Standard Services.
ONGOING ROYAL MAIL STRIKE ACTION
There is widespread strike action, impacting ALL Royal Mail services on certain dates. Customers should be aware of slower delivery times on these days and in the days after this, as the network will need time to recover. Estimated delivery times will be affected by the strike action, we appreciate your patience at this time. If your order is more time sensitive, we would recommend selecting another carrier at checkout.
If you need your order on an express service, DHL Express (1-2 Business Days) would be strongly recommended.
- Royal Mail Tracked 48 (3-5 Business Days – EXPECT DELAYS)* – £3.95
- Orders over £80 Free Royal Mail Tracked 48 (3-5 Business Days)* – Free
- Royal Mail Tracked 24 (1-2 Business Days – EXPECT DELAYS) – £5.95
- Orders over £200 Royal Mail Tracked 24 (1-2 Business Days) – Free
- DHL Express Delivery (1-2 Business Days) – £8.95
Please note: All next day orders placed after 2pm, at weekends or UK bank holidays will be dispatched the next working day.
- Following Brexit, we are shipping as normal with all duties and taxes paid. To be clear, this means you will not incur any further charges when ordering through our site in addition to the advertised price.
- Standard Delivery via Royal Mail (3-6 Business Days – EXPECT DELAYS) – £8.99
- Express Shipping via FedEx/DHL (1-2 Business Days) – £19.99
- Orders over £200 – Free Standard Delivery
*Orders placed after 14:00 GMT (London) or on a weekend or UK Bank Holiday will be dispatched the next working day.
- Standard Delivery via Royal Mail (4-7 Business Days – EXPECT DELAYS) – £9.99
- Express Shipping via FedEx/DHL (1-3 Business Days) – £21.99
- Orders over £250 – Free Standard Delivery
- Standard Delivery via Royal Mail (5-12 Business Days – EXPECT DELAYS) – £10.99
- Express Shipping via FedEx/DHL(1-4 Business Days) – £25.99
- Orders over £300 – Free Standard Delivery
Please note: We cannot ship Express to Russia. Shipping will be the standard Royal Mail service only.
Customs & Import Tax
Please be advised that for countries outside the EU, as well as the Canary Islands, there may be taxes, fees or other charges that you will be expected to pay. We recommend that you check with your local customs office before placing an order as these charges vary from country to country. We do not have any control over these charges and do not hold current duty rates on file.
If these local import and custom charges are refused or not paid by you, then the item could be returned to Pam Pam London or destroyed. If your order is not returned to us in these circumstances, we may not be able to refund you for your order. We would not be able to refund any original postage costs paid and can only refund for the returned products minus any costs incurred in returning them to Pam Pam London.
Please note that any oversized items and large orders may be subject to further shipping charges. This will be dealt with on an order by order basis and our customer service team will be in touch to request any payments due.
- All postal times are a guide only, as delays in postal services or customs are unfortunately out of our control. We will however do our best to help where we can.
- We do not dispatch on weekends or UK public holidays.
- If an item is out of stock, we will inform you immediately about delivery time.
- All customers are supplied with order tracking details via email.
Extended Christmas Returns
All gifts purchased after the 1st of November 2022 now qualify for our extended Christmas return policy. Orders have until the 8th of January 2023 for returned items to be received at our head office
If returns are received by Pam Pam London within 14 days of receipt by the customer, a refund (or exchange if preferred) will be issued. Refunds are generally processed within 7 days after we receive the returned items. Credit notes will be issued for goods received after 14 days of receipt by the customer (up to 28 days) which will be valid for 12 months from the date issued. Please ensure all items being returned are in a re-saleable condition, in original, undamaged packaging with all labels attached, and have not been worn or otherwise used. We regret that we will be unable to accept non-faulty returns where tags have been removed.
When posting your item(s) back to us, it is strongly recommended you obtain proof of postage. Please ensure that items are well packaged. From overseas, the parcel must be clearly marked as “RETURNED GOODS” on any documentation required for customs.
After goods have been inspected by us, you will receive a full refund of the purchase price, or if the item was a special order (not normally available or stocked by Pam Pam London), a credit note for the full value will be issued.
Where UK free delivery has been given, a standard postage charge will be deducted from refunds if the entire order is returned.
If an item arrives faulty or incorrect, you must contact us by email or telephone within 48 hours of receipt. If within 28 days of purchase goods returned to us are deemed faulty, incorrect or damaged after inspection, you will receive a repair or replacement, plus reimbursement for the return delivery charge when postage receipt is provided (up to a maximum of £10). Please note if the item is deemed not faulty, the customer is responsible for all postage costs.
Please send your returns to:
Pam Pam London
J & S House, Unit A, Denton Drive, Northwich, Cheshire, UK, CW9 7LU