Extended Christmas Returns Policy
All gifts purchased after the 1st of November will qualify for our extended Christmas Returns Policy. Orders have until the 6th of January for returned items to be received back to our returns department.
Delivery & Shipping
- Free standard UK postage for all orders over £30 (Royal Mail Tracked 48 - 3-5 Business Days)
- Royal Mail Standard Delivery (3-5 Business Days) - £3.95
- Express Delivery via DHL / Royal Mail Tracked 24 (1-2 Business Days) - £4.95
- Next Day Working Delivery (This will be with a carrier of our choice) - £7.95
- Saturday DPD Express Delivery* - £12.95
*Please note for orders to qualify for Next Day Delivery they must be ordered before 2PM and for Saturday Delivery before 2PM on Friday.
- Free Standard EU delivery for all orders over £150 (Royal Mail International)
- Standard EU Delivery via Royal Mail (4-7 Business Days) - £8.95
- Express EU Delivery via FedEx / DHL (3-4 Business Days) - £18.99
All orders are duties and taxes paid. This means you will not incur any further charges when ordering through our site in addition to the advertised price.
- Free Standard International delivery for all orders over £200 (Royal Mail International)
- Standard Delivery via Royal Mail (4-7 Business Days) – £9.99
- Express Delivery via FedEx/DHL (1-3 Business Days) – £21.99
- Free Standard International delivery for all orders over £200 (Royal Mail International)
- Standard International Delivery via Royal Mail (5-12 Business Days) - £9.95
- Express Delivery via FedEx / DHL* (3-4 working business days) - £24.95
*Please note: We cannot ship DHL Express to Israel. Shipping will be the standard Royal Mail service only.
NOTICE TO RUSSIAN & UKRAINIAN CUSTOMERS
We are suspending all services to Russia & Ukraine due to transportation issues. No orders for these countries will be accepted. We apologise for any inconvenience caused.
Please note that any oversized items and large orders may be subject to further shipping charges. This will be dealt with on an order-by-order basis, and our customer service team will be in touch to request any payments due.
Returns Procedure
If returns are received by Pam Pam London within 14 days of receipt by the customer, a refund (or exchange if preferred) will be issued. Refunds are generally processed within 7 days after we receive the returned items. Credit notes will be issued for goods received after 14 days of receipt by the customer (up to 28 days) which will be valid for 12 months from the date issued. Please ensure all items being returned are in a re-saleable condition, in original, undamaged packaging with all labels attached, and have not been worn or otherwise used. We regret that we will be unable to accept non-faulty returns where tags have been removed.
When posting your item(s) back to us, it is strongly recommended you obtain proof of postage. Please ensure that items are well packaged. From overseas, the parcel must be clearly marked as “RETURNED GOODS” on any documentation required for customs.
After goods have been inspected by us, you will receive a full refund of the purchase price, or if the item was a special order (not normally available or stocked by Pam Pam London), a credit note for the full value will be issued.
Where UK free delivery has been given, a standard postage charge will be deducted from refunds if the entire order is returned.
If an item arrives faulty or incorrect, you must contact us by email or telephone within 48 hours of receipt. If within 28 days of purchase goods returned to us are deemed faulty, incorrect or damaged after inspection, you will receive a repair or replacement, plus reimbursement for the return delivery charge when postage receipt is provided (up to a maximum of £10). Please note if the item is deemed not faulty, the customer is responsible for all postage costs.
Please send your returns to:
Pam Pam London
J & S House, Unit A, Denton Drive, Northwich, Cheshire, UK, CW9 7LU
