Terms & Conditions
All promotions will exclude sale items unless stated otherwise. We also reserve the right to exclude brands from promotions such as YETI, Red Wing & Puma x Fenty
Passing of Risk
The risk in the products will pass to the customer on delivery. The risk in this context is taken to mean any damage or cost arising as a result of the purchased product(s) to either the purchaser, the purchaser’s property or to any other third party property.
We normally dispatch within 1 business day. The customer will be notified of the dispatch date. Any date or time period for delivery will be considered as indicative only and does not form any part of a guarantee. The customer will be informed of any products not available at the time of their order and will be sent to the customer, as soon as possible, when received from our suppliers. We cannot be held responsible for losses or inconveniences caused as a result of delays in deliveries by us or our suppliers. All products are sent by courier of our choice. We reserve the right to deliver only to the address of the person who is the holder of the credit or debit card used to purchase the products.
Our courier’s records of any delivery, whether signed for or not, are considered definitive. On delivery of the goods the purchaser of the goods becomes responsible for any losses or damages arising as a result of their use, however they may arise.
The customer should inspect any products and you will be deemed to have accepted the products unless you contact us within 14 days. If no such action is taken, we will consider the products being as described, of satisfactory quality and fit for their purposes, and may not accept any rejection of cancellation at a later date. Your statutory customer rights are not affected.
Right to Cancel
You have the right to cancel your contract with us at any time during the period which starts on the day the contract begins and ends on the expiry of fourteen working days beginning on the day after the date of delivery of the products. Once the order is accepted we cannot cancel or amend the order after dispatch, as orders are shipped immediately following payment.
Extended Christmas Returns
All gifts purchased after the 1st of November 2023 now qualify for our extended Christmas returns policy. Orders have until the 7th of January 2024 for returned items to be received back to our head office.
If returns are received by Pam Pam within 14 days of receipt by the customer, a refund will be issued. Refunds are generally processed within 7 days after we receive the returned items. Credit notes will be issued for goods received after 14 days of receipt by the customer (up to 28 days) which will be valid for 12 months from the date issued. Please ensure all items to be returned are in a re-saleable condition, in original undamaged packaging with all labels attached, and have not been worn or otherwise used.
When posting your item(s) back to us, it is strongly recommended you obtain proof of postage for your records. Please ensure that items are well packaged.
After goods have been inspected by us, you will receive a full refund of the purchase price minus a carriage price of £4 (UK) £8 (Europe) £12 (Rest of World) in the case of non-faulty items.
If within 28 days of purchase goods returned to us are deemed faulty, incorrect or damaged, you will receive either a full refund, repair or replacement, plus reimbursement for the return delivery charge when postage receipt is provided (up to a maximum of £10).
After 28 days you may return any item for inspection if you believe it to be faulty, and we may either repair, replace or refund at our discretion if the item is deemed defective. Please email firstname.lastname@example.org prior to returning goods.
Please send your returns to:
Pam Pam London
J & S House, Unit A
If any parts of these terms and conditions are deemed invalid, void or unenforceable, then that part or those parts will be considered severable from these terms and conditions thereby not preventing the remainder from being enforceable of effective.
These terms and conditions may be revised at any time and we reserve the right to do so.
Nothing in these terms and conditions will reduce your statutory rights relating to faulty or mis-described goods. For further information about your statutory rights contact your local authority Trading Standards Department or Citizens’ Advice Bureau.
Your use of this site and any purchase by you on this site of any products will be governed by English Law and will be deemed to have occurred in mainland United Kingdom.
Your statutory customer rights are not affected.
All the material contained in this website – the website design, text and graphics and their selection and arrangement and all software compilations, underlying source code and software (including applets) belongs to us, our licensors or the providers of such information. All rights are reserved. None of this material may be reproduced or redistributed without our written permission.
You may not reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the website without written permission from us.
Please note all Pam Pam photo competitions are for amateur photographers only. If you enter our photo competitions your photo(s) may be used for online content and social media. If you wish for your photo not to be used, please contact us.
Please note that all currency conversions are intended as guidelines only – although we make every effort to ensure any price converted from GBP (Great Britain Pound) is as accurate as possible, it’s possible that there will be some discrepancies.
Converted prices are obtained from XE.com using the exchange rate provided, and are subject to change. We endeavour to update these exchange rates regularly, but as these change so often, we advise that you double check the exchange rate on day of purchase if you require an exact figure. All transactions will be conducted in GBP at the advertised price. Your bank or card company decide the exact rate on the day of purchase.
Pam Pam London Limited t/a Pam Pam London uses the latest credit card security and encryption protocols for online payments. Our staff will never see all your credit card details. Card details are not saved. We take your privacy very seriously. Any personal information you give us will not be made available outside pam-pam-london.com
When you proceed to the credit card details page, you will enter the secure shopping area. If you want to verify the security of your connection, look at the lower right-hand corner of your browser window. If you see a padlock or an unbroken key (depending on which browser you are using), then SSL is active. In addition, you can look at the address bar of your browser. When accessing a secure server, the first characters of the site address will change from ‘http’ to ‘https’. This security is active only in the checkout area.
Pam Pam London, J & S House, Unit A, Denton Drive, Northwich, Cheshire, GB, CW9 7LU
Phone (UK): 01606 359100
Phone (International): +44 (0)1606 359100
J & S House, Unit A, Denton Drive, Northwich, Cheshire, GB, CW9 7LU.
Vat No 973827377 Company No 06983995
Pam Pam London Limited is a Company wholly owned by The Sporting Lodge Limited
If you have any queries please contact us at the above address, use our contact form or call us on +44 (0)1606 359100.